Buy The Trade (Pt 3)

Please click above to watch the video Now we are ready for our customer to show up to take delivery of their new unit - we have to follow a process so we don't get caught with a unit that we over valued and have no way to check it. So, who is going to inspect it, and...

Service Manager’s Daily Itinerary

Please click above to watch the video Service Manager Daily Itinerary Remember the good old days when we had less electronics and more paper? Well some of us would agree those were the good old days, and some of us that grew up with the technology in grade school and...

Non-verbal Communication

Please click above to watch the video Have you ever walked into a retail business, approached a receptionist, a host, a front counter person, and or an employee who may be “working the floor” and when you asked for help, it seemed as if you were interrupting that...

“Buy” the trade

Please click above to watch the video In certain industries, in fact in all industries in certain circumstances, we need to put a value on a customer's trade without seeing it. Many salespeople and managers use a trade valuation sheet to help with this process, yet...

Tap the profitable used market

Please click above to watch the video I find it incredible to believe that 80% of used RV's are sold outside of the dealer network. This presents an opportunity for those dealers prepared to get involved and work the used market aggressively. You have to want to get...

Managing your time in service

  Please click above to watch the video Managing Your Time Through the Service Reservation Process  Ok service advisors I need you to do the following: 1) Answer every incoming service call 2) Schedule every service reservation (that includes starting the pre-write)...