Non-verbal Communication

Please click above to watch the video Have you ever walked into a retail business, approached a receptionist, a host, a front counter person, and or an employee who may be “working the floor” and when you asked for help, it seemed as if you were interrupting that...

“Buy” the trade

Please click above to watch the video In certain industries, in fact in all industries in certain circumstances, we need to put a value on a customer's trade without seeing it. Many salespeople and managers use a trade valuation sheet to help with this process, yet...

Tap the profitable used market

Please click above to watch the video I find it incredible to believe that 80% of used RV's are sold outside of the dealer network. This presents an opportunity for those dealers prepared to get involved and work the used market aggressively. You have to want to get...

Managing your time in service

  Please click above to watch the video Managing Your Time Through the Service Reservation Process  Ok service advisors I need you to do the following: 1) Answer every incoming service call 2) Schedule every service reservation (that includes starting the pre-write)...

Demarcation Lines?

Please click above to watch the video A Demarcation Line Between our Departments Communication should be a priority between our departments and more importantly between the personnel of these departments. When you don’t have proper and consistent communication between...

For Old Farts Only!!

Please click above to watch the video For you to be even on this page means you probably consider yourself to be old!! No? Well, read on anyway and please watch the video. Traveling around the country, I see that there is a need to keep up with current trends and...

The Art of Efficiency (Pt 3)

Please click above to watch the video Shop Dispatching “The Art of Efficiency" Part 3 In this month’s newsletter, David completes the 3rd part serious discussing shop dispatching and the successes of having a dispatcher or what we refer to as a shop foreman. In the...

Listen Up!!

Please click above to watch the video All to often, we as salespeople focus more on selling, and not on listening. We have to understand that it is really not possible to effectively sell if we don't listen first. By listening to our customers, we will allow them to...