Don’t Let Success get in Your Way!

Please click above to watch the video How can we possibly let success get in our way? Quite simply - when we are successful, it normally means we are busy selling and delivering - terrific news, I agree. But then we have to consider, with us staying busy selling and...

Where is the floor traffic?

Please click above to watch the video Salespeople and dealers alike are starting to notice the decline in floor traffic. The reason? The amount of information now readily available on the internet. people are still shopping, and they are still shopping our dealership,...

Just Ask Your Warranty Administrator!

Please click above to watch the video “Just ask Your Warranty Administrator” Most of you know how I feel about people, processes and communication… the key ingredients needed for a successful business. I recently held a manager’s training session between department...

Buy The Trade (Pt 3)

Please click above to watch the video Now we are ready for our customer to show up to take delivery of their new unit - we have to follow a process so we don't get caught with a unit that we over valued and have no way to check it. So, who is going to inspect it, and...

Service Manager’s Daily Itinerary

Please click above to watch the video Service Manager Daily Itinerary Remember the good old days when we had less electronics and more paper? Well some of us would agree those were the good old days, and some of us that grew up with the technology in grade school and...

Non-verbal Communication

Please click above to watch the video Have you ever walked into a retail business, approached a receptionist, a host, a front counter person, and or an employee who may be “working the floor” and when you asked for help, it seemed as if you were interrupting that...

“Buy” the trade

Please click above to watch the video In certain industries, in fact in all industries in certain circumstances, we need to put a value on a customer's trade without seeing it. Many salespeople and managers use a trade valuation sheet to help with this process, yet...

Tap the profitable used market

Please click above to watch the video I find it incredible to believe that 80% of used RV's are sold outside of the dealer network. This presents an opportunity for those dealers prepared to get involved and work the used market aggressively. You have to want to get...

Managing your time in service

  Please click above to watch the video Managing Your Time Through the Service Reservation Process  Ok service advisors I need you to do the following: 1) Answer every incoming service call 2) Schedule every service reservation (that includes starting the pre-write)...

Demarcation Lines?

Please click above to watch the video A Demarcation Line Between our Departments Communication should be a priority between our departments and more importantly between the personnel of these departments. When you don’t have proper and consistent communication between...