For Sales Managers Only! (Just Kidding)

Please click above to watch the video As a follow up to last month, where we discussed all our opportunities to do business, let's now talk about how we track them all, how we stay on top of them all, and how we can follow the process, all at the same time! Use a...

Expediting Customer Follow Up

Please click above to watch the video Expediting Customer Follow-up!! Customer follow-up has always been our golden rule for customer satisfaction!! If we do not set the stage with our customers at the point of contact during the check-in or write-up process, we are...

The Customer Hand-Off

Please click above to watch the video Dealership employees have several opportunities throughout their day to hand- off a customer to another employee to follow through on a specific dealership process. Such customer/employee inter-actions or hand-offs if you will,...

What is an Up?

Please click above to watch the video One of the most asked questions, especially from sales managers, is what is an Up? In other words, who do we classify as a legitimate opportunity, to make sure they are logged in our CRM and followed up with by the salesperson. As...

Service Manager One on Ones

Please click above to watch the video Service Manager’s Conducting Daily One on Ones with our Service Writers “Yeah Dave, that all sounds great in theory, but I have way too much to do, and can’t spare the time” This is the initial feedback we get, when we discuss the...

Got Equipment?

Please click above to watch the video As a continuation from the video made on handling internet leads without phone numbers, the video above goes into more detail about the mechanics behind producing the videos and how to send them to make it easy for your viewers....

Handling e-leads without a phone number

Please click above to watch the video None of us really want the leads that don't have a phone number on them - it drastically reduces our effectiveness. These are the leads that may get a cursory response from us, just to keep the managers happy! No wonder we...

Talking Technician Talk

Please click above to watch the video That’s a bit of a tongue twister…” talking technician talk” The reason I proposed the question in this month’s newsletter, is because in most cases, we may not be spending enough time in our shops, and gauging the mental integrity...

The Art of Building Rapport

Please click above to watch the video We all tend to think that because we are salespeople, we automatically build rapport because we feel comfortable talking. Quite often, we are pushed into sales because someone has said we have "the gift of the gab". There is an...

Getting Warranty Parts Installed

Please click above to watch the video When visiting dealership after dealership, one of the glaring opportunities we discover, is “dated customer warranty parts” sitting on the shelves, on racks in a C-can storage unit, or in the back-warranty room. When asking...