Do you really want to get better?

Please click above to watch the video It seems a rhetorical question to ask anyone in sales or management if they really want to get better - the reason I ask is that a lot of people want to get better, but don't really know how. As I state in the video, in order to...

Follow up with your no-shows

Why Follow-up on “No-Shows” Our appointment process or what I like to call our “reservation process” may be a little antiquated in a couple of areas. Here are a couple of questions you can ask when looking internally at this process to realize if it is up to speed or...

Beat your competition!

Please click above to watch the video. Whether you like it or not, we live in a competitive world, and those of us in sales work in a competitive environment. There are other salespeople, managers and dealerships all fighting for the same customer's business. So why...

Coaching, Motivating and Mentoring

Please click above to watch the video Those of you who follow our blogs and read our newsletter know I’m going to talk about it, yes that’s right it’s football season!!! My favorite time of the year to watch which coaches did the best job in preparing their teams for...

Don’t Let Success get in Your Way!

Please click above to watch the video How can we possibly let success get in our way? Quite simply - when we are successful, it normally means we are busy selling and delivering - terrific news, I agree. But then we have to consider, with us staying busy selling and...

Where is the floor traffic?

Please click above to watch the video Salespeople and dealers alike are starting to notice the decline in floor traffic. The reason? The amount of information now readily available on the internet. people are still shopping, and they are still shopping our dealership,...

Just Ask Your Warranty Administrator!

Please click above to watch the video “Just ask Your Warranty Administrator” Most of you know how I feel about people, processes and communication… the key ingredients needed for a successful business. I recently held a manager’s training session between department...

Buy The Trade (Pt 3)

Please click above to watch the video Now we are ready for our customer to show up to take delivery of their new unit - we have to follow a process so we don't get caught with a unit that we over valued and have no way to check it. So, who is going to inspect it, and...

Service Manager’s Daily Itinerary

Please click above to watch the video Service Manager Daily Itinerary Remember the good old days when we had less electronics and more paper? Well some of us would agree those were the good old days, and some of us that grew up with the technology in grade school and...

Non-verbal Communication

Please click above to watch the video Have you ever walked into a retail business, approached a receptionist, a host, a front counter person, and or an employee who may be “working the floor” and when you asked for help, it seemed as if you were interrupting that...