Meet Our Team
Michael Rees is a hands-on, results-oriented leader with a comprehensive successful background in RV and automobile sales, management, training and overall dealership operations.
He started selling cars full-time at age 18 in England, moving to the U.S. at age 22 to become one of the youngest sales managers in the country. Working all aspects of management (F&I, Sales, GSM and General Manager), he moved back to England and became a Partner in and Dealer Principal of a Mitsubishi and used car operation, taking it to #1 in the nation. He was also the Regional Dealer Chairman and sat on the National Dealer Committee.
Since returning to the U.S. in 2000, he has been dedicated to training others to succeed, and has helped hundreds of dealers nationwide to become more successful themselves.
Michael has written several articles for magazines such as Auto Dealer Monthly, RV Executive Today and RV Business. He is also a regular workshop speaker at the annual RVDA and NADA conventions – he invariably speaks to a full house due to his captivating topics and lively presentation style.
David Foco is a competitive management professional, with over 25 years of experience in the retail automotive and RV industry.
Washing cars after school, David was approached by the dealer to sell cars. He sold his first car when he was 18 years old, and never looked back. David has had a history of significant profit, volume, and customer satisfaction achievements, in which he illustrated the ability to combine expense control, revenue growth, and process improvements through effective staff training and motivation.
David’s vast experience has taken him on a journey through Sales Consultant, Business Manager, Fleet Manager, Assistant Service Manager, General Sales Manager, General Manager, and Executive Manager. As an NADA graduate and ex-dealer David recognizes the attributes and strengths needed to operate a successful dealership.
Because of his knowledge and desire to help dealers across the United States, and his passion for coaching and training dealership personnel, David has contributed and assisted many dealers with increasing their productivity, profit and volume. He believes his “hands on approach” and total understanding of the dealerships daily operations, segregates A World of Training from other training companies. The greatest compliment a trainer receives, is when a seasoned veteran tells his manager…”we need to keep these guys, they really know what it takes to do business in today’s market!!”
David’s responsibility as the Vice President of Training is to provide your company with the type of enthusiastic training, coaching, and process implementation that is the “Best of the Best” and separate your company from your competitive market!!! He says, “Until that happens, my responsibilities are incomplete!!”
Dealer Operations Specialist
Chris is a dealership model expert who has advised multi-industry clients across North America and Europe in all areas of dealership functionality. His laser focus on the customer AND the employee engagement, combined with his passion, integrity, competitiveness and industry experience allow Chris to look at an organization from multiple angles simultaneously.
Chris’ experience spans over 25 years, he has worked in every end of a dealership and has held almost every job in a dealer. Starting as a Porter, Chris worked his way through the business as Parts Counterman, Technician, Parts Manager, Body Shop, Warranty Administrator, Service Advisor, then on to Service Manager, Fixed Operations Director, Sales Consultant, Sales Manager, F&I Manager and General Manager.
Chris performs in-house training, business consulting, and forensic analysis for Sales, Service, Parts, F&I, Bodyshop, Warranty Administration and he also consults for various OEMs and manufacturers.
He works with small single point stores to large multi-location, multi franchise organizations.
Bio Coming Soon
With 33 years experience as a Business Manager that spans multiple Retail, Sales, and Service positions, the last 18 years in the RV Industry, where he has held the positions of Operations Manager, Sales Manager, Service Manager, General Manager, and Regional Director. Mark has a sound and proven operational background that allows him to see Dealership functionality from all business segments. His excellent Team member developmental skills, that are process driven, have made major impacts in all of the positions he has held. Customer focused and driven to ensure the best experience for the consumer through training, mentoring, and, more importantly, respecting all staff members.
Mark has proven that a trained, motivated, and dedicated staff, who enjoy their time interacting as a team, will produce very strong financial results.
Mark enjoys seeing the development and success of all team members, and loves to work “Hands On” to help with this process. His background in sales, parts, and service allows for versatility in the training arena.
Variable Operations Specialist
Jeff Martin has over 35 years of successful selling and management experience including Business Manager, Sales Manager, General Sales Manager and General Manager.
He was trained by some of the best in the business during the 80's and 90's like Jackie Cooper, Clint MaGee, Tom Stuker. Zig Ziglar and Joe McGuire.
Jeff worked the Steps To A Sale as a salesperson and managed the Sales Process with the Customer Log and On-Going Training through Daily One on Ones with his salespeople which led to 12 years of increasing sales and profitability throughout both variable and fixed operations.
During and after classroom training, Jeff likes to work directly with the sales manager and salespeople on the showroom floor with your customers to help with the implementation of the Sales Process.
Rob Pantanella resides in Palm Springs, California with his wife of 20 years and their and 3 children, and 1 grandchild. He is passionate about life, education, those that are looking to improve their lives in personal and business development.
Rob has been in the automotive industry for over 26 years. He began as a lot attendant at the age of 17, and worked his way through the many facets of the business including sales, closer, team leader, F&I, Sales management and finally landing in his favorite roll as a dealership GM.
His vast experience in each and every position within the dealership gives him a strong foundation for the symmetry of the dealership business model, but his passion is for training others in the sales and finance aspects of the industry which has led him to his overall Success.
Rob now travels the Country bringing a wealth of knowledge and wisdom to the table especially in the area of rapport building, leading skills and how to connect with the Customer on an emotional level.
These skills greatly enhance positions in sales and in management which increase sales, gross, and CSI ratings. Perhaps Rob's greatest gift comes in his ability to connect with others and produce results at each and every dealership and group he visits.
Variable Operations Specialist
After 30 plus years of experience in the automobile industry Bill Scott pursued higher education earning his Bachelor, Masters, and Doctorate from 1995 to 2003. With this accomplishment under his belt, Bill was motivated to exploring a new career challenge as an Independent Automobile Professional.
A review of Bill Scott’s credentials will quickly confirm that he is indeed an automotive professional with a broad-based knowledge of retail and wholesale automotive and RV environments. His knowledge has been applied successfully to develop, coordinate and inspire RV and automotive dealerships to increase profitability, sales, and service through innovative management techniques and staff development.
Select accomplishments include:
- Contracted Interim Dealer for Ford Motor Company successfully provided extensive consultation and dealership development services which resulted in the dealership securing Blue Oval Certification with the highest possible score of 100%
- Owned and operated dealerships that ranked in the top 100 black businesses in the nation from 1983- 1994
- Recognized for the ability to recruit, hire, train staffs that maximize sales, production, profit, and customer service integrity. Builds an environment of mutual trust and respect and demands the highest ethical standards from staff and management.
Essential in today’s industry is a proactive sales process and management style with a proven ability to achieve goals. Bill Scott offers an aggressive and energetic approach to challenges and a strong desire to succeed. A World of Training is confident that Bill Scott’s ability as a motivated and dedicated professional will prove to be an asset to our relationship and yours.
Fixed Operations Specialist
At a young age I was intrigued about working with my hands and woodworking. I started as an apprentice in flooring installation. Vinyl, hardwoods and carpet were how I made a living for twelve years. In that time I never turned down the chance to make extra money, building decks, remodeling kitchens, bathrooms and additions. Electrical, plumbing, drywall finishing, were all part of the package.
After spending so much time going to different locations to install flooring, I decided to go into the manufacturing part of business. I worked my way up the ranks; packing sticks to start, then moved up to the machining portion of the operation. I became a crew leader for all the shifts I progressed through. In the meantime always taking on the extra construction work, whenever the opportunity was presented.
I then developed an interest in RV’s, both recreationally, and a place to apply my handy work skills. In 2004 I began training as an RV technician. I attended classes learning about electrical systems, 12 volt and 110. Learning about ACs, furnaces, water heaters, refrigerators, and other appliances and the basic functions. I no longer had to drive to different locations to apply my skill; the units were driving to me. In 2006 I achieved my RV certification. Typically dealers don’t allow technicians in the field for 1-1/2 yrs. to take the test. I then moved up the ranks of the RV industry, as a team leader, mentor, and shop foreman. During the winter months of 2006, I decided to give the south a try. I started to work for Flagship RV, a small dealership in Florida.
I then advanced my carrier in 2008 by working at Lazydays RV, the largest RV dealership in the US. In a relatively short time, I was a team leader. In 2013, I was awarded the MVP for the service department. I was selected as an Assistant Evaluation consultant for the dealership.
I enjoy the opportunity to teach in the shop. With this in mind another part of my career was about to change. Training dealership personnel, in all aspects regarding the RV industry, working side-by-side people and seeing the success of others, is so gratifying as a trainer. I look forward to the opportunity to train and coach you in the future!!
Fixed Operations Specialist
Johnny is an innovative and straight forward problem solver. Johnny has been in the RV industry for 14+ years. He has worked in many different RV capacities through the years. Johnny first started in the RV business as a warranty associate, shortly after, he moved into an advisor position. Along with working as a service and delivery advisor he has also been involved in training of RV systems, walk-throughs, sales and customer service.
As a trainer with World of Training, you will not only be receiving Johnny’s extensive knowledge in the RV business, you will receive his upmost support to help you achieve a smooth running department and dealership. Johnny will be your go to guy for advice, training and support.
Tracy has been in the RV industry for over 18 years. She has held many different positions throughout her career. She started out as a service advisor, then moved into warranty and then assistant service manager. In 2014 her family moved to Mississippi to further her husband’s career. After 14 years with Tom Johnson Camping Center it was very difficult to leave but with new opportunities she was extremely excited. There she took over the responsibilities of supervising 3 service advisors and 3 warranty administrators. After a short year she was named Parts/Service Manager.
She feels with her experience in the Dealership she understands the day to day challenges faced by each dealership. With Tracy’s experience and knowledge of the RV business in both parts and service you will receive a well-rounded training experience and will help make your dealership run smoothly with the best customer service experience possible.