Service Training

Service Advisor Training

  • Walkaround
  • Menu Presentation
  • Work Order Management
  • Dispatch
  • Proper Work Order Control
  • Addressing Customer Concerns
  • Proper Billing and Use of Flat Rates
  • Telephone Etiquette
  • Work Order Flow and Processes
  • Warranty Processes
  • Customer and Tech Scheduling

Service Manager Training

  • Work Order Flow Management
  • Warranty and Receivables Management
  • Work Order Aging Management
  • Daily Tasks, Managing, and Organization
  • Directive Challenges

Key Results Areas (KRA) based job descriptions available through Spader Business Management and their JobTRACK(R) System.