F & I Training

The Business Office has become an essential profit center, so it is vitally important that your Business Manager is professionally trained. Here is what we will take your Business Manager(s) through:

  • The Role of a Business Manager
  • Interview with the Customer
  • How to complete a credit application to maximize approval rates
  • Menus:
    • How to build one
    • How to present one – feature/benefit
    • Declination Pages
  • Cash Conversions
  • Credit Union Conversions
  • Overcoming Objections:
    • Interest Rate
    • Cash investment
    • Monthly Budget
  • Term
  • Handling all the paperwork
  • Goal Setting
  • PVR, Penetrations
    • How to keep track
    • How to analyze the numbers