Receptionist Training

Meet & Greet

  • Preparation
  • Dress code
  • Set the tone
  • Assist the customer

Interview

  • How to help
  • Who to get
  • Name and Number

Customer Log

  • Name and Number
  • Salesperson
  • Steps to a Sale
  • Management involvement

Telephone skills

  • What to say when answering calls (script)
  • Sales call process
    • Interview
    • Name and Number
    • Connect the call
    • Messages
  • Service/Parts calls process
    • Interview
    • Name and Number
    • Connect the call
    • Messages

Telephone Log

  • Name and Number
  • Salesperson
  • Follow Through

Attitude/Personality

  • Fly high
  • Dead at Midnight
  • Handling irate customers