Service Advisor Sales Training

Steps to a Sale

  • Meet and Greet
  • Interview
  • Select a Product or Service
  • Feature/Function/Benefit Presentation
  • Demonstrate
  • Trial Close
  • Make the Sale

Initial Walk Round

  • Customer participation
  • Courtesy Inspection
  • Plant the seed
  • Pre-authorization

Active Delivery

  • Meet the customer
  • Explaining the R.O.
  • No cost items
  • Book next service

Increase CPRO Count

  • Sales Department Sales Process
  • Synergy
  • Edification process
  • First service booking process
  • Confirming Appointments

Telephone Training

  • Incoming Calls
    • Setting Appointments
    • Overcoming Objections
  • Outgoing Calls
    • Upsells
    • Follow up