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“The Art of Efficiency”
It’ absolutely amazing how busy everyone is in their respective industries this time of year!!
Whether you are in the car business, the RV business, marine, power sports or even the agricultural industry, no one is slowing down.
Specifically, the backlog of some service departments is incredible even with our “snow belt” dealerships. Typically, in years past, this time of year was set aside for additional tech training or certifications upgrades.
In a lot of cases the slow period gave us time to clean the shop, update some equipment and in some cases depending on the industry, a lot of vacation time is had this time of year.
No matter what time of year it is, “shop efficiency” and “production” is critical no matter what time of the year it is.
This should start the juices flowing regarding having an efficient minded, tech savoy, administratively sound, trouble-shooting/diagnosing expert, and time management aficionado in place. Yes, a shop dispatcher.
If we do have a shop dispatcher in place, how are they performing? Is this person increasing tech efficiency and hours billed? For those of us that do not have a dispatcher in place, how do we recognize the need for someone in this position?
Is it also time for us to look at this position within our organization and review what we are asking of this person daily regarding duties and responsibilities?
Does the person in this position have a job description? Do they understand what it costs for each technician standing around without parts, or waiting on another vehicle to be pulled into the shop?
In this first video of a two parts series, David reminds us of the opportunity and importance to develop the dispatcher position for your dealership and what it means from a customer satisfaction standpoint as well as a production balance.
In the second video, David will cover the difference between a foreman position and a dispatcher position and the responsibilities, as well as why typically a “working shop foreman/dispatcher” does not work, contrary to some folk’s beliefs.