Training Tips Blog

Managing your time in service

  https://youtu.be/qks0OsY9zEw Please click above to watch the video Managing Your Time Through the Service Reservation Process  Ok service advisors I need you to do the following: 1) Answer every incoming service call 2) Schedule every service reservation (that...

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Demarcation Lines?

Please click above to watch the video A Demarcation Line Between our Departments Communication should be a priority between our departments and more importantly between the personnel of these departments. When you don’t have proper and...

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For Old Farts Only!!

Please click above to watch the video For you to be even on this page means you probably consider yourself to be old!! No? Well, read on anyway and please watch the video. Traveling around the country, I see that there is a need to keep up...

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Listen Up!!

Please click above to watch the video All to often, we as salespeople focus more on selling, and not on listening. We have to understand that it is really not possible to effectively sell if we don't listen first. By...

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The Art of Efficiency (Pt 2)

Please click above to watch the video Picking up where we left off in part 1, David continues to discuss the importance of a shop foreman and or dispatcher position in our shops. There was a statement made in last month’s blog: “No matter...

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The power of a Salesperson

Please click above to watch the video As I mention in the video above, we have this tremendous power bestowed up on us by our leaders, and quite often we fail to realize exactly what that means. When we are asked to work with potential...

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Get Ready for Showtime!

Please click above to watch the video Shows are vital to the success of the year as a whole, so it is imperative to make the most out of these opportunities. Most potential customers who attend the shows are somewhat of an impulse buyer....

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The Art of Efficiency (pt 1)

Please Click Above to Watch the Video “The Art of Efficiency” Part 1 It’ absolutely amazing how busy everyone is in their respective industries this time of year!! Whether you are in the car business, the RV business, marine, power sports...

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