Training Tips Blog

Educating Customers for Delivery

https://youtu.be/jGFfHuu5rIg Please click above to watch the video “When we put the deal together, secure financing and set a date and time for the delivery day, do we inform the customer what is going to happen the day they pick-up their new RV? “More importantly,...

read more

Guaranteed Extra Sales!!

https://youtu.be/DIpw7iw6X4I Please click above to watch the video The promise of guaranteed extra sales is not made lightly - and although this promise is made, many of you will not take advantage of these extra sales. The reason? Most people are not prepared to put...

read more

The “Minor Point” Close

https://www.youtube.com/watch?v=9z1Q7dFqzLo&t=5s Please click above to watch the video As you will hear by watching the video, the minor point close allows your customers to make a buying decision without feeling the pressure of making such a big decision. Almost all...

read more

Is your team ready?

https://youtu.be/ZDFGo7TTFFc Please click above to watch the video Recognizing Your Team Players Readiness!! David deters from his normal process oriented videos and discusses something a bit more personal…our employee’s readiness to execute and produce!! Training and...

read more

Selecting a Product or Service

https://youtu.be/EOr_YJniKgg Please click above to watch the video Selecting A Product or Service for Our Customers!! When coaching or training service advisors, it’s imperative that we have the mindset that our job description is to look after the customer properly...

read more

The “Trade Places Close”

https://youtu.be/aFRXspus7Kc Please Click above to watch the video Quite often our main challenge to closing a deal is to find out what's stopping the deal from closing in the first place. We have discussed different ideas before, and the one described in the video...

read more

PROactive recruiting

https://youtu.be/FCIR3aF2GDg Please click above to watch the video David takes a break from the service advisor customer processes this month, to touch on something that is near and dear to our hearts…employee recruitment. Due to David’s personal experience with a...

read more

“I want to sell it myself”

https://youtu.be/dzzlZVbEDQ4 Please click above to watch the video A lot of salespeople are being faced with customers wanting to sell their own unit themselves. We must consider that our customer is letting us know that they want more money!! Either they think they...

read more

Courtesy Inspection, done right!

https://www.youtube.com/watch?v=GYqBGIfLjxU Please click above to watch the video Now that David has discussed the process for the “Initial Walk-Around” or the physical inspection of the customer’s camper in the last two newsletters, it’s time to discuss the “Courtesy...

read more

The “Puppy Dog” Close

https://www.youtube.com/watch?v=93xYw_OSvBU Please click above to watch the video The "Puppy Dog" close has been used very effectively, especially in the automotive business. As I describe in the video, it is almost impossible for anyone NOT to keep an irresistible...

read more