Training Tips Blog

Where is the floor traffic?

Please click above to watch the video Salespeople and dealers alike are starting to notice the decline in floor traffic. The reason? The amount of information now readily available on the internet. people are still shopping, and they are...

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Buy The Trade (Pt 3)

Please click above to watch the video Now we are ready for our customer to show up to take delivery of their new unit - we have to follow a process so we don't get caught with a unit that we over valued and have no way to check it. So, who...

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Non-verbal Communication

Please click above to watch the video Have you ever walked into a retail business, approached a receptionist, a host, a front counter person, and or an employee who may be “working the floor” and when you asked for help, it seemed as if...

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“Buy” the trade

Please click above to watch the video In certain industries, in fact in all industries in certain circumstances, we need to put a value on a customer's trade without seeing it. Many salespeople and managers use a trade valuation sheet to...

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Managing your time in service

  https://youtu.be/qks0OsY9zEw Please click above to watch the video Managing Your Time Through the Service Reservation Process  Ok service advisors I need you to do the following: 1) Answer every incoming service call 2) Schedule every service reservation (that...

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Demarcation Lines?

Please click above to watch the video A Demarcation Line Between our Departments Communication should be a priority between our departments and more importantly between the personnel of these departments. When you don’t have proper and...

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