Training Tips Blog

Follow up with your no-shows

Why Follow-up on “No-Shows” Our appointment process or what I like to call our “reservation process” may be a little antiquated in a couple of areas. Here are a couple of questions you can ask when looking internally at this process to...

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Beat your competition!

Please click above to watch the video. Whether you like it or not, we live in a competitive world, and those of us in sales work in a competitive environment. There are other salespeople, managers and dealerships all fighting for the same...

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Where is the floor traffic?

Please click above to watch the video Salespeople and dealers alike are starting to notice the decline in floor traffic. The reason? The amount of information now readily available on the internet. people are still shopping, and they are...

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Buy The Trade (Pt 3)

Please click above to watch the video Now we are ready for our customer to show up to take delivery of their new unit - we have to follow a process so we don't get caught with a unit that we over valued and have no way to check it. So, who...

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Non-verbal Communication

Please click above to watch the video Have you ever walked into a retail business, approached a receptionist, a host, a front counter person, and or an employee who may be “working the floor” and when you asked for help, it seemed as if...

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