Training Tips Blog

Skill or Work Ethic?

Please click above to watch the video Hopefully you are one of the rare individuals who possess both skill and work ethic as your best traits. For the rest of us, and many salespeople and sales managers, we have relied, and still rely,...

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Expediting Customer Follow Up

Please click above to watch the video Expediting Customer Follow-up!! Customer follow-up has always been our golden rule for customer satisfaction!! If we do not set the stage with our customers at the point of contact during the check-in...

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The Customer Hand-Off

Please click above to watch the video Dealership employees have several opportunities throughout their day to hand- off a customer to another employee to follow through on a specific dealership process. Such customer/employee inter-actions...

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What is an Up?

Please click above to watch the video One of the most asked questions, especially from sales managers, is what is an Up? In other words, who do we classify as a legitimate opportunity, to make sure they are logged in our CRM and followed...

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Service Manager One on Ones

Please click above to watch the video Service Manager’s Conducting Daily One on Ones with our Service Writers “Yeah Dave, that all sounds great in theory, but I have way too much to do, and can’t spare the time” This is the initial...

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Got Equipment?

Please click above to watch the video As a continuation from the video made on handling internet leads without phone numbers, the video above goes into more detail about the mechanics behind producing the videos and how to send them to...

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Talking Technician Talk

Please click above to watch the video That’s a bit of a tongue twister…” talking technician talk” The reason I proposed the question in this month’s newsletter, is because in most cases, we may not be spending enough time in our shops, and...

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The Art of Building Rapport

Please click above to watch the video We all tend to think that because we are salespeople, we automatically build rapport because we feel comfortable talking. Quite often, we are pushed into sales because someone has said we have "the...

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