Training Tips Blog

PROactive recruiting

https://youtu.be/FCIR3aF2GDg Please click above to watch the video David takes a break from the service advisor customer processes this month, to touch on something that is near and dear to our hearts…employee recruitment. Due to David’s personal experience with a...

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“I want to sell it myself”

https://youtu.be/dzzlZVbEDQ4 Please click above to watch the video A lot of salespeople are being faced with customers wanting to sell their own unit themselves. We must consider that our customer is letting us know that they want more money!! Either they think they...

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Courtesy Inspection, done right!

https://www.youtube.com/watch?v=GYqBGIfLjxU Please click above to watch the video Now that David has discussed the process for the “Initial Walk-Around” or the physical inspection of the customer’s camper in the last two newsletters, it’s time to discuss the “Courtesy...

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The “Puppy Dog” Close

https://www.youtube.com/watch?v=93xYw_OSvBU Please click above to watch the video The "Puppy Dog" close has been used very effectively, especially in the automotive business. As I describe in the video, it is almost impossible for anyone NOT to keep an irresistible...

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Initial Walk Around (cont’d)

https://youtu.be/IXSIc3hHB5o Please click above to watch the video As promised, Dave picks up where he left off in last month’s newsletter with the verbiage and tools that are needed to do a proper “Initial Walk-Around Inspection” Dave shares with us the art of...

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The “Ben Franklin Close”

https://youtu.be/_h2T3874aG0 Please click above to watch the video Many customers tell us that they "want to think about it". We have to understand how serious the customers are - do they really have to think about it, or is this an excuse to get out of here as fast...

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Initial Walk Around

Please click above to watch the video In this month’s newsletter, David shares a conversation he had with a dealer recently. The question he asked the dealer is: “Do you want to make more money and satisfy more customers at the same time?”...

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The Apology Close

Please click above to watch the video I will start off talking about the apology close by apologizing - the "apology close" is not really a close! As I mention in the video, it is all about getting the customer to feel for us, once they...

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