Training Tips Blog

Non-verbal Communication

Please click above to watch the video Have you ever walked into a retail business, approached a receptionist, a host, a front counter person, and or an employee who may be “working the floor” and when you asked for help, it seemed as if...

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“Buy” the trade

Please click above to watch the video In certain industries, in fact in all industries in certain circumstances, we need to put a value on a customer's trade without seeing it. Many salespeople and managers use a trade valuation sheet to...

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Managing your time in service

  https://youtu.be/qks0OsY9zEw Please click above to watch the video Managing Your Time Through the Service Reservation Process  Ok service advisors I need you to do the following: 1) Answer every incoming service call 2) Schedule every service reservation (that...

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Demarcation Lines?

Please click above to watch the video A Demarcation Line Between our Departments Communication should be a priority between our departments and more importantly between the personnel of these departments. When you don’t have proper and...

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For Old Farts Only!!

Please click above to watch the video For you to be even on this page means you probably consider yourself to be old!! No? Well, read on anyway and please watch the video. Traveling around the country, I see that there is a need to keep up...

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Listen Up!!

Please click above to watch the video All to often, we as salespeople focus more on selling, and not on listening. We have to understand that it is really not possible to effectively sell if we don't listen first. By...

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The Art of Efficiency (Pt 2)

Please click above to watch the video Picking up where we left off in part 1, David continues to discuss the importance of a shop foreman and or dispatcher position in our shops. There was a statement made in last month’s blog: “No matter...

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