Training Tips Blog

“Make Hay While the Sun Shines”

Please click above to watch the video No, it isn't time to start making hay! The saying "Let's make hay while the sun shines" refers to farming and taking the opportunity of good weather to get do most work possible during that good time. Right now is the best selling... read more

Acknowledging Our Customers Correctly

How do you Acknowledge a Customer in your Dealership? As dealerships enter their busy season they can expect more customers coming through the front doors, entering the service write-up area, and mingling through our parts departments. The key to a customer experience... read more

Effective Communication

Please click above to watch the video. With our ever-increasing necessity for better forms of communication, it is essential for us as customer facing people, that we communicate effectively. What is effective communication? "When the receiving part of the recipient's... read more

Initial Walkaround Verbiage & Technique

Please click above to watch the video The Initial Walk-Around with Verbiage and Technique Do you want to make more money and satisfy more customers at the same time? If you said yes…and I can’t imagine you saying no, then we need to do an “INITIAL WALKAROUND”!!! Why... read more

Can you count to 3??

Please click above to watch the video Can you count to 3?? - Of course you can!! Now can you make sure you get to the 3rd step in the road to a sale? It isn't that easy - we have all kinds of customers, good and bad, some of us don't enjoy a controlled lot, so we have... read more

Why???

Please click above to watch the video Many times we don't find out how things work, or what people are thinking - this makes it very difficult for us to make a sale, as we are not able to match our customers' wants and needs to our products. The reason we don't find... read more