Training Tips Blog

Initial Walk Around (cont’d)

https://youtu.be/IXSIc3hHB5o Please click above to watch the video As promised, Dave picks up where he left off in last month’s newsletter with the verbiage and tools that are needed to do a proper “Initial Walk-Around Inspection” Dave shares with us the art of...

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The “Ben Franklin Close”

https://youtu.be/_h2T3874aG0 Please click above to watch the video Many customers tell us that they "want to think about it". We have to understand how serious the customers are - do they really have to think about it, or is this an excuse to get out of here as fast...

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Initial Walk Around

Please click above to watch the video In this month’s newsletter, David shares a conversation he had with a dealer recently. The question he asked the dealer is: “Do you want to make more money and satisfy more customers at the same time?”...

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The Apology Close

Please click above to watch the video I will start off talking about the apology close by apologizing - the "apology close" is not really a close! As I mention in the video, it is all about getting the customer to feel for us, once they...

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Effective Communication

Please click above to watch the video. With our ever-increasing necessity for better forms of communication, it is essential for us as customer facing people, that we communicate effectively. What is effective communication?...

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Can you count to 3??

Please click above to watch the video Can you count to 3?? - Of course you can!! Now can you make sure you get to the 3rd step in the road to a sale? It isn't that easy - we have all kinds of customers, good and bad, some of...

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