Asking for referrals

Please click above to watch the video Asking for referrals quite often does not give us the results we would wish for. Why? Because we normally don't ask at the best time, nor do we ask the correct way. Time - one of the best times to ask for referrals is at delivery...

Goals/Resolutions – Focus on One

Please click above to watch the video The turn of a New Year motivates many of us to do things differently in the year ahead - the new year represents a new start, a do-over if you like. We also get carried away with all the things we are going to do differently in...

What is your weakness?

Please click above to watch the video All too often, we continue to work on the things we are good at - we are comfortable with these things, which is probably why we are so good at them. We don't, however, like to work on our weaknesses - it is hard work for us, so...

Videos – Quantity over quality

Please click above to watch the video It is hard to believe that we have been training on the use of video to communicate effectively with our customers for 10 years now! Many of you have really captured the importance of this valuable tool - I take my hat off to you...

Stop the bickering between departments!

Please click above to watch the video Maybe your dealership is perfect, and your departments are like little angels with each other. If that is the case, there is no need to watch the video above. If, on the other hand, there is an opportunity to improve communication...

Keeping those 1st time buyers

Please click above to watch the video The last few months have been fast and furious, and those of you in the leisure industry have done a lot of business with buyers that have never used one of your products before. This has been a direct result of the pandemic - we...