Service Training
Service Advisor Training
- Walkaround
- Menu Presentation
- Work Order Management
- Dispatch
- Proper Work Order Control
- Addressing Customer Concerns
- Proper Billing and Use of Flat Rates
- Telephone Etiquette
- Work Order Flow and Processes
- Warranty Processes
- Customer and Tech Scheduling
Service Manager Training
- Work Order Flow Management
- Warranty and Receivables Management
- Work Order Aging Management
- Daily Tasks, Managing, and Organization
- Directive Challenges
Key Results Areas (KRA) based job descriptions available through Spader Business Management and their JobTRACK(R) System.