Service Training

Service Advisor Training

• Walkaround
• Menu Presentation
• Work Order Management
• Dispatch
• Proper Work Order Control
• Addressing Customer Concerns
• Proper Billing and Use of Flat Rates
• Telephone Etiquette
• Work Order Flow and Processes
• Warranty Processes

Service Manager Training

• Work Order Flow Management
• Warranty and Receivables Management
• Work Order Aging Management
• Daily Tasks, Managing, and Organization
• Directive Challenges

Key Results Areas (KRA) based job descriptions available through Spader Business Management and their JobTRACK(R) System.