Workshops
Dealer Principal/GM (DP)
- Accountability
- Electronic Tools
- Motivating Employees
- Financial Statement Analysis
- Job Descriptions
- Employee Evaluations
- Daily Performance Reports
Sales Manager (SM)
- The successful Sales Manager
- Duties of a Sales Manager
- Time Management
- Key words and phrases to create a positive mental picture
- Leadership skills
- Save a Deal Meeting
- Sales Meetings
- One on One meetings
- Coaching skills
- Training the team
- Closing/taking t.o.’s
- Inventory control
- Dealer Trades
Basic Sales Training (BST)
- How a dealership works
- Preparation
- Steps to the sale
- Goal Setting
- Video training
Advanced Sales Training (AST)
- Steps to a sale (advanced)
- Overcoming objections
- Advanced negotiating techniques
- 23 different closes
- Follow up
- Prospecting so you don’t have to take another fresh up
- Video training
Telephone Training (TT)
- Incoming Calls
- Outgoing Calls
- Getting the appointment to show
- Closing the appointment that shows
- Video Training
Internet Training (IT)
- Web site (Dealership Driver)
- Initial response to customer
- Turning the enquiry in to a phone up
- Video e-mail
- Closing the deal
Service Advisor Training (SAT)
- Steps to a sale
- Initial Walk Round
- Active Delivery
- Increase CPRO count
- Telephone Training
Parts Counter Person Training (PCT)
- Steps to a sale
- Overcoming objections
- Selling Service
- Handling Incoming Telephone Calls
- Video Training
Receptionist (RPT)
- Meet & Greet
- Interview
- Customer Log
- Telephone skills
- Telephone Log
- Attitude/Personality
Recruiting (REC)
- Pro-active versus Re-active
- How many do I need?
- Designing/placing ads
- Application Form
- Interview
- Select for Training
- Training
- Select for Hiring
Used Vehicle Management (UVM)
- Marketing
- Merchandising
- Used Vehicle Standards
- Inventory Control
BDC/Marketing/Promotion Training (BDC)
- BDC Implementation
- Marketing
- Promotions
F&I Training (F&I)
- The Role of an F&I Manager
- Interview with the Customer
- How to complete a credit application to maximize approval rates
- Menus:
- How to build one
- How to present one – feature/benefit
- Declination Pages
- Cash Conversions
- Credit Union Conversions
- Overcoming Objections:
- Interest Rate
- Cash investment
- Monthly Budget
- Term
- Handling all the paperwork
- Goal Setting
- PVR, Penetrations
- How to keep track
- How to analyze the numbers